These Terms of Service (“Terms”) form a binding agreement between Halder Cloud (“Halder Cloud”, “we”, “us”), and the individual or entity accessing the service (“you”, “Customer”). By creating an account or deploying an instance, you accept these Terms. If you accept on behalf of an organisation, you confirm you have authority to bind it.
Halder Cloud provides managed infrastructure for running Strapi applications: provisioning, building, hosting, TLS certificates, monitoring, and automated backups across our regional clusters.
We are an independent infrastructure provider. “Strapi” is a registered trademark of Strapi Solutions SAS. Halder Cloud is not affiliated with, sponsored by, or endorsed by Strapi Solutions SAS.
We provide hosting and infrastructure only. Strapi is bring-your-own-licence (BYOL): no licence to the Strapi software is granted or included with your subscription. You are responsible for holding whatever licence your use of Strapi requires — including for Strapi’s commercial or enterprise editions — and for complying with its terms. We make no representation or warranty regarding the Strapi software itself.
You must be at least 18 years old and legally capable of entering contracts. You are responsible for the accuracy of your registration details, for safeguarding your credentials, and for all activity under your account. Notify us promptly if you suspect unauthorised access.
You retain all ownership of the content, data, and source code you supply (“Customer Content”). You grant us a limited, non-exclusive licence to host, copy, transmit, build, and display Customer Content strictly to the extent necessary to operate the service on your behalf.
Where you connect a Git repository, you authorise us to clone and build that code inside our build environment. You warrant that you hold all necessary rights to that code and that building and running it infringes no third-party right and violates no law or licence.
You are solely responsible for the security, licensing, and lawfulness of the code you deploy, including its dependencies. We do not audit, vet, or endorse Customer Content.
You must not use the service to:
We may suspend or remove any instance that violates this section or threatens cluster stability. Where practicable we give prior notice; for severe or ongoing harm we may act immediately and notify you afterwards.
Paid plans are billed monthly in advance through our payment processor, Stripe. You authorise recurring charges to your payment method until you cancel. Prices exclude taxes unless stated, and you are responsible for applicable taxes.
Where a free trial is offered, it converts to a paid subscription at the end of the trial period unless cancelled beforehand. We may change pricing on at least 30 days’ notice, effective from your next billing cycle.
You may cancel at any time from the portal. Cancellation takes effect at the end of the current billing period, and your instance remains available until then. Fees already paid are non-refundable except where required by law.
If payment fails, we may suspend the instance three days after the subscription lapses. A suspended instance is taken offline, but its data is retained — we do not delete it automatically. We may delete a suspended account’s data after giving you reasonable notice by email. We may terminate this agreement for material breach of these Terms.
Deleting an instance is irreversible. It permanently removes the running application, its database, and the associated backups. We cannot recover a deleted instance. You are responsible for exporting anything you wish to keep before confirming deletion.
Automated backups capture your instance database only. They do not include files uploaded to your instance, which are held on the instance’s storage volume. If an instance is restored from a backup, database records referring to uploaded files are restored but the files themselves are not.
Backups are a convenience, not a guarantee. You remain responsible for maintaining independent copies of business-critical data, including uploaded media. We are not liable for loss of data you have not independently retained.
We target the uptime published for your plan. Uptime is measured monthly against availability of the managed instance and excludes: scheduled maintenance notified in advance; failures originating in Customer Content, Customer code, or configuration; suspension under these Terms; and events beyond our reasonable control.
High-availability and multi-region redundancy are features of the Enterprise plan; the uptime figure published for a plan reflects that plan’s architecture.
During public beta these uptime figures are targets, not a contractual commitment, and we do not offer service credits. Any credit-backed commitment for an Enterprise deployment will be agreed in a separate written order. Nothing here limits your statutory rights.
We apply tenant isolation, encryption in transit, encrypted secret storage, and role-based access control. No service is perfectly secure. You are responsible for access control within your own instance, including your Strapi administrator accounts and any credentials you configure.
We retain all rights in the Halder Cloud platform, including its software, interfaces, and documentation. These Terms grant you no rights in our intellectual property beyond the right to use the service. All third-party marks remain the property of their respective owners.
The service depends on third parties for payment processing, cloud infrastructure, DNS, storage, and email delivery. Their acts or outages may affect the service. We are not responsible for third-party services, and your use of them may be governed by their own terms.
To the maximum extent permitted by law, the service is provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted or error-free.
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data. Our aggregate liability arising from or relating to the service will not exceed the amounts you paid us in the twelve months preceding the event giving rise to the claim.
Nothing in these Terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.
You will indemnify and hold us harmless against third-party claims, damages, and reasonable costs arising from your Customer Content, the code you deploy, or your breach of these Terms or of applicable law.
We may modify the service or these Terms. For material changes we will give reasonable advance notice by email or in-product. Continued use after the effective date constitutes acceptance. If you do not accept, your remedy is to cancel before the change takes effect.
These Terms are governed by the laws of India, excluding its conflict of law rules. The courts having jurisdiction at our registered office in India have exclusive jurisdiction, without prejudice to mandatory consumer protections available to you locally.
Questions about these Terms: beta@justbots.tech.